Enter your order details below to check the status of your shipment. You can track your package from processing to delivery.
Please enter your order number and email address to track your order
Once your order is placed, it goes through several stages before reaching you. Here's what to expect:
Order confirmed & payment received
We're preparing your order
Your order is on its way
Package delivered to you
Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Tracking information may take 24-72 hours to update after shipping.
Below are the different status updates you may see when tracking your order:
| Status | What It Means |
|---|---|
| Order Placed | Your order has been received and payment confirmed. We're preparing to process it. |
| Processing | Your order is being prepared and packed at our warehouse. This typically takes 1-3 business days. |
| Shipped | Your order has been dispatched and handed over to the shipping carrier. You will receive a tracking number. |
| In Transit | Your package is on its way to you. It may pass through multiple facilities before delivery. |
| Out for Delivery | Your package is with the local delivery driver and will be delivered today. |
| Delivered | Your package has been successfully delivered to the shipping address. |
| Customs Processing | For international orders, your package is being processed by customs. This may cause some delay. |
| Delivery Attempted | The carrier attempted delivery but was unsuccessful. They may try again or leave a notice. |
Delivery times vary based on your location and selected shipping method:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 12-25 business days |
| Express Shipping | 7-15 business days |
| Priority Shipping | 5-10 business days |
Please Note: These are estimated timeframes and do not include order processing time (1-3 business days). Actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.
You can also track your package directly on the carrier's website using your tracking number:
Tip: If you're unsure which carrier is handling your shipment, check your shipping confirmation email or enter your tracking number on 17track.net for universal tracking.
Tracking numbers are sent via email once your order has shipped. If you haven't received it:
1. Check your spam or junk folder
2. Wait 1-3 business days for order processing
3. Contact us at support@quickcrafty.com with your order number
Yes, this can be normal, especially for international shipments. Tracking may not update while packages are:
• In transit between major shipping hubs
• Being processed by customs
• Transferred between carriers
If there's no update for more than 10 business days, please contact us for assistance.
If tracking shows delivered but you haven't received your package:
1. Check around your delivery area (porch, mailbox, neighbors)
2. Wait 24-48 hours as packages are sometimes marked delivered early
3. Check if someone else at your address received it
4. Contact your local post office or carrier
5. If still unresolved, contact us at support@quickcrafty.com
Unfortunately, once an order has shipped, we cannot change the delivery address. You may try contacting the carrier directly with your tracking number to request a redirect, but this is not always possible and may incur additional fees.
To avoid this issue, please double-check your shipping address before completing your order.
If your order is delayed beyond the estimated delivery time:
1. Check the tracking information for any updates or issues
2. Note that international orders may be delayed by customs processing
3. Consider that holidays and peak seasons may cause delays
4. If your order is delayed more than 15 days past the estimated delivery date, please contact us for assistance
Your order number can be found in:
• Your order confirmation email (subject line usually includes the order number)
• Your account dashboard under "Order History" (if you have an account)
• Your shipping confirmation email
If you can't find your order number, contact us with your email address and approximate order date.
Our customer support team is here to assist you with any questions or concerns about your order or shipment.
Within 24-48 hours
Room 505, 5th Floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong